"I'm writing to express my appreciation for two of your very special employees, David and Dylan. They recently transported my father, from Lee Memorial Hospital to Health Park. My family has been through a lot of stressful situations involving the healthcare system over the last few months - it was wonderful dealing with professionals who are so courteous and caring. I want you to know that they even refused to accept the gratuity my mother offered them, which believe me, they completely deserved.
They deserved to be recognized for their extraordinary service. You are lucky to have employees like David and Dylan; thank you so much."